Frequently Asked Questions

How do I schedule an appointment for counseling/therapy (psychotherapy) services?

New and current clients can schedule online 24 hours a day, 7 days a week. 

Scheduling is also available by phone during our administration phone hours by calling (602) 567-0263. 

I'm a new client. What type of appointment should I schedule?

If you are scheduling your first appointment with a provider, please schedule an Initial Evaluation.   

The Initial Evaluation is not a guarantee of entry into our practice. During the evaluation, the provider will inquire on your reason for seeking treatment and desired outcome, complete a biopsychosocial assessment, and discuss treatment recommendations. 

Why is a scheduling deposit required to schedule appointments online?

Scheduling deposits are used to reserve the appointment time with your provider and will be credited to your chart within our electronic health record. 

If you keep your scheduled appointment, or cancel, or reschedule your appointment with more than 24 hours' notice, the credit will be applied towards your kept service(s) co-pay or fee. 

If you miss, cancel, or reschedule your appointment with less than 24 hours' notice, the credit will be applied towards the late cancellation fee.

Are scheduling deposits required when scheduling appointments by phone?

When scheduling an Initial Evaluation by phone, we will charge your credit card to be kept on file $1.00 at the time of scheduling. The $1.00 will be credited to your chart within our electronic health record. 

If you keep your scheduled appointment, or cancel, or reschedule your appointment with more than 24 hours' notice, the credit will be applied towards your next kept service co-pay or fee. 

If you miss, cancel, or reschedule your appointment with less than 24 hours' notice, your credit card will be charged the remaining balance to cover the applicable late cancellation fee. 

What are your late cancellation fees?

If you miss, cancel, or reschedule your appointment with less than 24 hours' notice, a late cancellation fee will be applied. The late cancellation fee varies by provider type.

• Associate Counselor:  $50.00
• Counselor/Therapist:  $70.00
• Executive Director:       $100.00

What are online/vitual telehealth services?

Telehealth services, also known as telemedicine, teletherapy and telecounseling, are online/virtual counseling/therapy services provided in real time through a secure, HIPAA compliant live-video conferencing system.

How do online/virtual telehealth services work?

All you need is internet access to connect to your telehealth appointment by smartphone, laptop, desktop, or tablet. The link to join your session will be included in the scheduling confirmation and reminder emails. 

Will my insurance cover telehealth services?

Telehealth services are covered by a majority of plans. However, benefits and coverage vary by plan. 

Please contact your healthcare insurance plan to determine if telehealth psychotherapy services are covered with your Achieve provider.

Are online/virtual telehealth services the best option for me?

Telehealth counseling/therapy services are a convenient option for people with busy schedules, people who live or work a considerable distance from our office, people with chronic health conditions, or people who just prefer the flexibility that telehealth offers. Factoring in travel time, attending an in-office appointment often requires anywhere between 1 1/2 hours to 2 1/2 hours time commitment. 

If you are a new client and are not sure if telehealth counseling/therapy services are right for you, contact us to schedule a free 10-minute consultation.

If you are a current client, and are interested in switching or adding telehealth services, talk with your provider.