Achieve Counseling & Wellness Privacy Policy

Achieve Counseling & Wellness ("we," "our," or "us") is committed to protecting the privacy and confidentiality of your personal and health information. As a behavioral health provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA), applicable Arizona privacy laws, and professional ethical standards governing mental health services.

This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, schedule services, communicate with us, or receive care.

By using our website or services, you acknowledge and agree to the practices described in this Privacy Policy.

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website
• Schedule an appointment
• Request information about services
• Communicate with us by phone, email, or text message
• Complete forms or assessments
• Receive counseling or related services

Examples of information we may collect include:

• Name
• Email address
• Phone number
• Mailing address
• Date of birth
• Insurance information
• Emergency contact information
• Appointment and scheduling information
• Health and treatment information
• Communication preferences

We collect only the information necessary to provide services and operate our practice.

We use your information for purposes related to providing behavioral health services and managing our practice, including:

• Scheduling and confirming appointments
• Providing counseling and mental health services
• Responding to inquiries
• Communicating about services
• Processing payments and insurance claims
• Maintaining clinical records
• Improving our services and operations
• Complying with legal and regulatory requirements

We limit the use of your information to the minimum necessary to accomplish these purposes.

Achieve Counseling & Wellness uses phone and SMS (text messaging) services to communicate with clients and individuals who contact our practice.

We may use text messages to:

• Respond to inquiries
• Provide scheduling assistance
• Send appointment reminders
• Communicate about services
• Provide administrative updates related to care

We do not send marketing or promotional text message campaigns.

By providing your phone number and communicating with our practice, you consent to receive service-related SMS text messages from Achieve Counseling & Wellness.

Message frequency varies based on your interaction with our services.

Message and data rates may apply depending on your mobile carrier and service plan.

You may request assistance or opt out of receiving text messages at any time by:

• Replying HELP for assistance 
• Replying STOP to opt-out
• Contacting our office directly

After opting out, you will no longer receive text messages except as required to complete an active service request.

Achieve Counseling & Wellness:

• Does not sell personal information
• Does not rent personal information
• Does not trade personal information
• Does not purchase personal information for marketing purposes
• Does not share personal information with third parties for marketing or advertising

Your information is used only for purposes related to providing services and operating our practice.

Information submitted through our website or during services may be securely stored or processed using trusted service providers that support our operations, including:

• Website hosting provider
• Online scheduling platform
• Electronic Health Record (EHR) system
• Phone and communication systems
• Billing and payment processors
• Secure email or communication platforms

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure.

These safeguards include:

• Secure systems and password protections
• Access controls for authentication, authorization, and auditing and monitoring
• Encryption where appropriate
• Staff training on privacy and confidentiality
• Secure storage of records

 We maintain Business Associate Agreements (BAAs) with vendors and service providers when required by law.

These agreements require vendors to:

• Protect the privacy and security of protected health information (PHI)
• Use information only for authorized purposes
• Maintain appropriate safeguards
• Report security incidents as required

Achieve Counseling & Wellness complies with the Health Insurance Portability and Accountability Act (HIPAA), which establishes national standards for protecting health information.

Under HIPAA, clients have rights regarding their protected health information, including:

• The right to access records
• The right to request corrections
• The right to request restrictions on disclosures
• The right to request confidential communications
• The right to receive a Notice of Privacy Practices

Our full Notice of Privacy Practices is available upon request.

Our website may automatically collect limited technical information when you visit, including:

• Internet Protocol (IP) address
• Browser type
• Device type
• Pages visited
• Date and time of access

This information is used to:

• Maintain website functionality
• Improve user experience
• Monitor website performance
• Ensure security

We do not use cookies or tracking technologies to collect health information or for advertising purposes.

When you schedule an appointment:

• Your information is transmitted securely
• Your information may be stored in our scheduling system and/or Electronic Health Record
• Access is limited to authorized staff

Online scheduling is provided for convenience and does not replace clinical care.

Email and other forms of electronic communication may not always be fully secure despite reasonable safeguards. 

By communicating with us electronically, you acknowledge and accept the potential risks associated with electronic communication.

We encourage clients to avoid sharing sensitive clinical or personal health information through unsecured email whenever possible. For secure communication, clients have the option to send messages and documents through our Electronic Health Record (EHR) system’s secure client portal, which is designed to protect the confidentiality and privacy of your information in accordance with applicable HIPAA, privacy, and security laws and standards.

While we take reasonable steps to protect your information, we cannot guarantee the absolute security of information transmitted electronically.

 We may use third-party service providers to support our operations, including:

• Website hosting services
• Scheduling platforms
• Electronic Health Record systems
• Payment processors
• Communication platforms (including phone and SMS systems)
• Telehealth platforms

These providers are permitted to access information only as necessary to perform services on our behalf and are required to protect confidentiality.

We retain records in accordance with:

• HIPAA requirements
• Arizona state law
• Professional licensing standards
• Insurance and legal requirements

Records are securely maintained for the required retention period and then securely destroyed when no longer needed.

Our services are provided to individuals of various ages, including minors aged 16+, with appropriate consent from a parent or legal guardian when required by law.

We collect information about minors only as necessary to provide services and comply with legal requirements.

You have the right to:

• Request access to your records
• Request corrections to your information
• Request restrictions on certain uses or disclosures
• Request confidential communications
• File a complaint regarding privacy practices

We will not retaliate against you for exercising your privacy rights.

We may update this Privacy Policy periodically to reflect changes in services, technology, or legal requirements.

When updates are made:

• The revised policy will be posted on our website
• The effective date will be updated

Your continued use of our services constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our privacy practices, please contact:

Achieve Counseling & Wellness
Phone: (602)-567-0263
Website: https://achievecounseling.org

Email: info@achievecounseling.org

This Privacy Policy applies to services provided by Achieve Counseling & Wellness and to information collected through our website, scheduling systems, communication systems, and clinical services. 

Effective: 03/30/2026